Go Kick Rocks

The guys are back this week to talk in depth about access control systems, like the Paxton10 and Net2. Find out which of these systems are right for your business. Plus, Justin makes the easiest $130 of his life!

Website: https://jjlocks.com/

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Transcript

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I did have a customer one time call us and they said, Hey, you got to come out right away. This door won't secure. No matter what we do, we can pull it open. Our badges don't work. And I get there. And the only thing that's stopping the door from closing is a rock in the frame. And that was a good $130 call for me to make some money to kick a rock out of the way. Welcome to Access Granted a peek inside the real life stories of Physical Security Professionals. Now here are your hosts, Justin, John, Ryan, Cody, and Brandon. Welcome back everybody to another episode of Access. Granted, like I said last time, we're going to be talking about the Paxton and Access control we use. I'm going to just let John and Justin get right into this. It's more of the forte. Gentlemen, what kind of systems do we have all over the Quad Cities with our thousands and thousands of users? Yeah, that's about right Now as we got back into this, as we evolved as a company, we chose Paxton as one of our main vendors, A because it starts as a single door system and it's easily expandable. And then we have several offerings that we can do with that. We can do the Paxton entry app, which we can buzz people in through a single door and allow it to come to your phone for a small monthly fee. You can do that and send codes and allow people to at your apartment. Or we can do a full access control system where we can use mobile credentials and key cards and fobs to open and secure your business or house or church. And primarily we use Paxton for that and we do a managed service with our Paxton 10 and we do a standalone service with our net two. And then we, like he says, we have the Paxton entry, that we have video access for apartment buildings and so forth. And. With the Paxton system, which is one of multiple systems that we rep, we can go in seamlessly allow somebody with their phone to manage the property through their web-based software and then also open the door with their phone. And whether that be a video call coming in to see who's ringing the doorbell or that to be just, it's in my pocket. I walk up to the door, I touch the reader, and it opens. How long has it. Been since almost five years. About five years now since we've started running these systems. And we have ran these systems not only in the Quad cities, but how far have we stretched with these systems. Now between Paxton and the Bosch intrusion detection systems? We're five states now. Yeah, so let's just go into a typical PAX 10 installation with managed service. Right quick here. The difference here, PAX 10 and net two, PAX 10 is a web-based software that allows for mobile credentials. And Net two is a standalone local software that is on a local that does not allow for mobile. So when you get a call to go fix the net two, you have to physically go onsite. Correct. And they have to have a computer running. Excellent. And then the other one you can do from the office as we have had to. We sell server space and I just need to internet access. But anyways, go on John. Yeah. So when we looking at a system, we get a call and someone says, oh, I want to add access control. Or most of the time they say they want to add a FOB system to their facility. Then we would go out, we'd look at the doors, we make a determination what hardware. Once again, we go back to that same thing over and over again. We start with the hardware. Do you need locks that are always locking? So you need a storeroom function instead of an entry or a passage, we're going to install electric strike. So what kind of frame do you have? Is it full of concrete? What's it going to take for us to install a strike? Or do you, do you need exit panic hardware because of occupancy or something that we have to look out for life safety and so forth. And once we make a determination, then we can make a determination of how to electrify it, whether it be an electric strike, whether it be a retraction kit, whether it be a terrible word, mag lock. So that could be one of, in some cases that is the only option. It's not our first go-to. So when we're bidding these systems for people, what we try to do, just like we've talked about in the past, we try to maintain life safety and egress, so people leaving the building. But access control is primarily an ingress application. So when we are looking at a system that we're putting in at your church or your business or your municipal building, we're taking the fact that yes, we're going to control access to the property, the ingress, but when we're updating this, when you're spending the money on that, it needs to also meet the life safety and egress, the outflow requirements. And John and I do a good bit of quoting on that. We can do a lot from a picture. A picture does say a thousand words, but sometimes it does take a site survey. We can do it from a picture. We do prefer the site survey. That way we don't run into any surprises when our technicians get out there to actually install it. Like a 20 inch thick. Brick wall. Yes. Oh, good job on that. Brandon. Good job on the timer. Brandon. I'm just still sitting at the staring at zeros over here. So we got free time then. Yay. And once we figure out the hardware and we figure out how we're going to electrify the hardware, then the next step comes in is that, are we going to install the controller, the door controller locally, or are we going to install that in a common area? So I mean there's differences there about the hardware we use and how we do it and the number of wires. And the nice thing about. Paxton as a whole, their boxes come with what's referred to as POE power over ethernet. So I can run one wire to the door and then disseminate from a box above the door down to the reader or the strike, which makes the installation quite easy. There's a lot of other systems out there that do that. It's just the one we chose for ease of use and the variety of materials that they have on offer was Paxton. Right? And even if we decide to put the Paxton boxes in a common area, we can run what we call banana cable and that has everything in a single cable all jacketed together. So it'd have network, it'd have power cabling for the strike, and then cabling for the. Reader. One of the nice things about the system that we're doing is it's fairly expandable. So if you bought a single door controller and you're badging in and out of the back door, we can for a fairly easy cost, which isn't like, oh, we sold you a four door system, but now you're going to go eight, you're going to have to redo everything. For me to do that, the paxton's a single door controller, and I can expand that up to 10,000 doors or 10,000 doors if you want. And then you could add entry app later. So if it's an apartment and we were badging just the residents had a fob, but later on, the residents now want a video entry. We can add that without having to rework anything. And it is a seamless transition in the software. As Justin was saying, we can do the expansion, but we can also do multiple site. In other words, you have one site and you're doing it, you have a small office here and you do your access control and you say, oh, I really like this. I want to do another site. It doesn't have to be a separate system. We can tie it all together. So you're using the same app, the same pane of glass to look at both sites? Yes. And another nice thing too is not only is it expandable across sites, but we can also add intrusion alarm integration. So you can arm or disarm the door, you can do remote door opening, we can do event logs depending on what you're looking for and set schedules to remotely unlock the door. Or if Joe comes in at two o'clock in the afternoon and you want the door to open after Joe's in, we can do that kind of stuff. So as long as we're talking about that, Justin, let's talk about why someone would want or need access control. Well. At this point, access control, it's like I said, it is controlling the ingress of a building. And at this point it's convenience though we are very good at, and we make a living re-keying doors, access control allows you to re-key that door, allow to restrict the access fairly quickly, and also control the access on a schedule much better than a key would. Right? So in other words, if for some reason that you had to let an employee go, instead of having to worry about key returns, everything else, and someone having access to the building, now you can go into the system and HR can immediately disable that key fob or card or mobile credential. And it also allows us to restrict access via a time profile. So if I only want Cody here who's sitting right next to me to have access to the shop on Thursdays at night. So we get clean, we get that done. Because he's going to start cleaning everything. No, we can do such things. I can also do a one-time access with a pin, a key fob, which is a little tiny tag or even a card, and we can print on those cards. So we can do some really unique things. And it's all software at that point. The boxes are pretty robust. Paxton's a decent return policy and a low rate of failure. Paxton is made in Britain and England and South Carolina. They don't seem to understand daylight savings time. Damn. He took my only talking point. Well. Yeah, I think Ryan, Ryan was going to say the only problem we've had recently with the Paxton 10 app and mobile software was we've had some customers had some struggles with some scheduling issues because Paxton as a British company apparently doesn't understand daylight savings time, but we've gotten a lot of the bugs fixed and we've appreciated the patient of our customers. So it is not like we haven't experienced our own little issues from time to time. And it's every piece of software that you have or anything else, you'll have bugs in it or you'll have something else going wrong. While we got it, let's just give 'em an idea of cost. So what you're looking at for us to.$1 Million. Yeah, $1 million. Every time you send me a check for million dollars will be good. You can have any door. You want access control, you're looking at between three to $6,000 depending on the type of door per door to add access control. But. That includes modifying the hardware. That normally includes modifying the hardware. Now granted, there's always outliers and that outliers will, I will say, are going to intend towards the more expensive. It's very, very, very, very rare that you're going to, oh, that's only going to take me a thousand dollars to do that. If someone's telling you they're going to give you managed access for a thousand dollars, what's going to happen is on the back end, there's going to be a huge monthly cost. And if that's what you're looking for, that's great. We also, with that, there does come either a yearly or a monthly subscription depending on what you're doing with it. If you're going to have an entry app, you're looking at a monthly subscription per user. If you're looking at just a couple doors, there's going to be a yearly subscription for you to rent space on our computer and servers to host the Paxton network. On some of our access control, like for apartment buildings and so forth. We actually can tie it into your management platform. And one of the things we rep, we do our certified installers for a company called Butterfly, and they do video entry and apartment door integration. We do wireless deadbolts there. We've done that in several different buildings now. And the customer, the customer, which is the building management profile, can change the code and load everybody up through their building management software. Now that I'm sitting here feeling like a smart man, is there anything else? No. I mean, like I said, we rep several different customers. Right now our niche is the one to maybe 12 door systems. That's where we're winning a lot of. We can do enterprise systems, which are going to be lots and lots of 'em. In that case, we're going to move to a different supplier than Paxton. And it would be something like Bosch or Lenel. Lenel or even in some cases like a bvo in the mid grade softwares that we can use. But the Bvo is strictly a managed platform. Yes. And we try to tailor it to the customer's needs and try to get 'em. We also represent a company called a phone, which is a industry leader in the video entry app. So if you're just looking for a video entry call from your front door on your condo or your apartment, we might just go with a iPhone because we don't need the rest of the fobs and everything else. An a phone, you can have an a phone system that's 30 years old, 40 years old, and a phone has taken the time to actually build new integration boxes that you use all the old wiring and everything else. And now you can upgrade that. System. So if you've got an old condo and you've got the two wire intercom, that's sound cell staticy now, and you want it to have a video entry so you can see the person two-way communication in an app, so you can remotely open the door from anywhere, call JJ Does anybody here have either a horror story of access control where you came upon something or even a funny one? I would say most of the time, the funny part is when the customer gets access control on their whole building, and we do a lot of third party work where we do the lock work for 'em and they don't rekey the door after they're done. And then the guy they're trying to lock out still carries the key and he can come in after they're done. And he talks about that. And when we talk about us looking at the hardware, looked at, done several jobs where the customer said, absolutely, I do not want to spend the money to change out that lever to an always locking lever. So I'm going to leave the entry function on there or the classroom function. And in two weeks, three weeks, five weeks later, we get a phone call, your system failed. And lo and behold, guess what? It's because somebody took that little thumb turn on the back of that lever and they turned it and the door is permanently unlocked. So our system works fine, but the door is unlocked, not something I can control. Or they have a classroom function and someone actually used the key, unlocked it and left it unlocked. And then they call you and they're like, Hey, my door's not working. I can open it no matter what. So it's got to be the electronics that you put in. And it's like, Nope. It's definitely a key. Ryan, you got anything? No. Like I said, that's the big one. Or I did have a customer one time call us and we didn't install the access control system, but they did call us to service it. And they said, Hey, you got to come out right away. This door won't secure. No matter what we do, we can pull it open and our badges don't work. And I get there, and this lady, they'd been trying to work on it for a couple days now, and the door had been unlocked and I get there and the only thing that's stopping the door from closing is a rock in the frame. And they had been stressing and stressing, and that was a good $130 call for me to make some money to kick a rock out of the way. We'll take it. Well guys, we're working on some displays for some of this access control stuff. So come down to the shop at 1304 West fourth Street, Davenport, Iowa. Come check that out. Or if you have any questions, you can always call us on the phone at (563) 322-0123. We'll be back next time to talk about school safety. Thanks for listening to Access Granted, A podcast by j and j, access and Security in association with tag. For more information about j and j Access and Security, visit jj locks.com tag.