In The Eye Of The Keyholder

The J & J Access & Security team talk about life safety and some of the challenges they've faced when rekeying an entire institution. Plus, we kick things off with a short story about Ryan getting fleas from a job.

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Transcript

Speaker 1  0:01  
I know Ryan didn't you get fleas one time. Yes, I've, I've had to bag everything up as I leave the job and then go straight into the shower. I am terrified of tiny bugs. I do not like them all the tiny ones. We're gonna get an itchy right as I

Unknown Speaker  0:14  
say, You better stop, start to itch.

Speaker 1  0:15  
We're gonna preface this with Ryan is a war veteran.

Unknown Speaker  0:21  
US Army retired certified

Speaker 2  0:23  
bullets over his head and lice, and what the

Speaker 1  0:27  
Taliban didn't know is as if they would have just walked by him with some bed bugs, he would have just capitulated

Speaker 3  0:36  
Welcome to access granted a peek inside the real life stories of physical security professionals. Now here are your hosts, Justin, John Ryan and Brandon. Welcome back,

Speaker 2  0:50  
everybody. This is Brandon. I'm here with John, Justin and Ryan. We will be talking this week about value of the door lock. There are multiple different kinds of deadbolts out there, multiple different key ways and multiple different prices. To get into that a little bit more, we'll have Justin started off here and kind of give you a little rundown of what we mean by that.

Speaker 1  1:11  
Yeah, we've been talking about security and value and security and life safety, and it's a hard line to walk as we go through our job now, we're now having to think of what's the closest means of egress? How are they getting in and out? And it's a constant conversation with the customer, with our technicians, with local authorities, trying to make sure that we can secure your world, your life, or your family, in a way that if something the worst case should happen, whether it be a school shooting, we have to constantly do these things. And it does come it comes down to two things. It comes down to cost, and it comes down to the value of what we're protecting. I can do just about anything, right? There's not much I can't do with the lock. The question, though, is, what's the customer going to pay for, and how important that person's valuables, whether that be people or items, are right? One of

Speaker 4  2:06  
the things Justin just mentioned was, you know, we did a hardware upgrade for a school, but one of the things that we're seeing currently is that, you know, schools are spending a lot of money with a lot of security companies and so forth, including ourselves, to put in cameras, to put in access control, and so forth. But they're not upgrading the hardware that's been in the school for 5060, years. So one of the things that, when we meet with the school districts, or we meet with a school itself, we talk about, you know, it's nice, and we can do, we can do the cameras, we can do they access control, you know, electronic access control of a building, but we really need to look at your underlying hardware. We need to look at your routes of Ingress, you know, and egress. And can we limit that, you know, to only certain ways in and certain ways out, accepting that emergency. One of

Speaker 2  3:03  
the worst things is, with the churches and schools is a lot of people have been on the board for many years, or have attended the church or school for many years, and then they've had a key to everything, and then when it comes time to hey, we're going to cut down. You know, there's people we don't know where these keys are. People have passed. People have moved. We're just going to get the building re keyed. Now, they stand at the door and just want you to hand them their key. And then you tell them, I don't have that responsibility that has to come from, you know, the head of the church, Pastor. And then you find out that they're not on the list. You're not getting a key. You really want to ruin an old timers day. Tell them someone who's been carrying a key for 20 years that you no longer get one that stirs up some pots at the church. And then we get a call to we're going to put this project on hold because we need to figure out who all has, who all has keys, who we're going to give keys to. And then there's 50 chiefs and no Indians.

Speaker 1  4:03  
We make it a priority of our technicians. Or when we're doing these jobs, we only hand the keys to a specific contact, unless we've been given other names, right? Because you would be amazed, and other people who walk up and be like, Oh, Hi, I'm James. I've always had a key here. Can I have one? Well, no, I don't know who you are. From Adam Ryan, I did a local company that does a lot of government work, and we had a local contact. We were doing the work, and this lady comes up to us, and she's like, give me all the keys you have. I'm in charge. And I said, No, I don't know who you are. And we got pulled into the president of this company's office, and we got to sit around for like, 3540 minutes waiting for this meeting to happen, and this little lady comes in, and she starts berating us for not giving her the keys, and she's the CFO in charge of the project. And I said, Well, ma'am, you weren't on my contact list. I just don't give keys out to people. And I actually, in the end, even though it's a really uncomfortable situation at the time, I think we'd only been. Doing this three or four years, and this was one of our first big projects that we were heading up. It was an uncomfortable situation. I didn't know what to do, but we stuck to our guns of how we were trained, and it actually made them happy in the end, once we explained it to them, I mean, she was pretty irate to begin with, but once the President heard, oh, you're just not handing out keys to this facility to just willy nilly, and you didn't know who she was it made a lot more sense once

Unknown Speaker  5:21  
she found out she was getting fired,

Unknown Speaker  5:25  
her day was real bad. Yeah,

Speaker 1  5:26  
I think as as we go through I think the good goal of us trying to have these conversations is teaching individuals of how you should think about this. And I'm not trying to do it so we can make more money. I'm trying to secure the world. Because I always try to think of it from a customer's lens is, am I gonna protect my wife and kids in this building? Would I be comfortable with that? All

Speaker 2  5:51  
right, everybody? Well, that was this week's installment. If you have any questions, you can always stop in down at the shop at 1304 West Fourth Street for us. Davenport, Iowa. Sorry. I'm sorry I got distracted there. What were you tapping? Oh, so you can always stop down at our office at 1304 West Fourth Street here in Davenport, Iowa, or give us call at 563-322-0123, or if you want to just check us out without having to talk to us at all, you can always go to our website@jjlox.com and we will see you guys in a couple weeks. Thanks for joining us.

Speaker 3  6:26  
Thanks for listening to access granted, a podcast by JNJ access and security, in association with tag for more information about JNJ access and security, visit jjlocks.com.